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Resolution 1: Clear Offline Items Most Exchange account configured in Outloook has Cached Exchange Mode enabled by default to allow user to continue working with Outlook when offline in addition to improve the performance.

When the items in Outlook is mismatched with online version, the cached items may be corrupted.

The new contents such as emails, contacts, calendar items, tasks, notes and others are not updated and not downloaded even though user manually select “update folder” in order to pull the new data.

But user can login to OWA (Outlook Web Access) or to continue to access the missing email messages, appointments, contacts, tasks, journal entries, notes, posted items, and documents.

The archive command appears to have worked as they now see an "archive" folder on the bottom of OWA and a "Online Archive - [email protected]" mailbox in their Outlook client.

The problem is that there is no data in this folder.

This article is intended to assist users in avoiding data corruption in Entourage when connected to an Exchange mailbox.

Entourage communicates with the public folder server in the same way as with an Exchange mailbox server, i.e.

Entourage Setup Assistant The very first feature which you use in Entourage is the ‘Entourage Setup Assistant’ (or ‘Account Setup Assistant’) after you create a new identity.

If you try to configure your Exchange account using the setup assistant, it talks to available DNS server configured in Mac OS X ‘Network Preferences’ to locate a Windows Domain Controller or Global Catalog Server hosting Active Directory and then authenticates & inquires about Exchange mailbox server for user.

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Below is an overview for setting up and configuring your Mac Entourage account and with Microsoft Exchange 2010.

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There is a "Default 2 year move to archive" rule with type "Default" and retention period of 730 days and action of "archive" in that rule. Edit2: EMS Once the user has archive enabled, and assigned to the archive Database, you need to make sure it's configured for MRM as you've stated.

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